FAQs
Shipping, Returns & Exchanges
Where is Raskalz located?
We are headquartered in Austin, Texas.
Do you offer refunds?
Yes, we have a full 30 day return policy.
Where does my order ship from?
All orders ship from our warehouse in Chicago, Illinois.
Do you ship worldwide?
No, we currently ship within the continental United States. We hope to launch worldwide next year.
When will I get my tracking number?
Tracking numbers are sent out right when the order is shipped. It usually takes 1-3 days for the order to be prepped for shipping and then the tracking number will be sent to your email right when the order is picked up for shipping.
Do you offer expedited fast shipping options?
No, we currently offer free standard (ground) shipping.
When will my order arrive (shipping)?
Website orders will be ready for shipping 1-2 days after purchase & it will take on average 3-5 business days to arrive at your doorstep from there. On average our orders arrive within 3-5 business days after ordering but this can be delayed a bit in our peak seasons.
Customer Support
Do you offer phone customer support?
No, at this time we offer fast email customer support. Send us an email with any questions that come up and we’ll respond back within 24 hours: Support@RaskalzKicks.com
How long does it take for you to reply to my email?
Within 24 hours: Support@RaskalzKicks.com
Product Questions
What ages & sizes are your kids shoes best for?
Raskalz shoes are sized perfectly for toddlers 2 to 5 years old. Our toddler sizes are as follows: 6T, 7T, 8T, 9T, 10T.
- Are these shoes good for sports? We do not recommend Raskalz for high intensity sports but for day to day use, playgrounds, and overall everyday wear our shoes are perfect 🙂
Do your shoes have lights?
No, but we hope to add this feature soon.
Where are your shoes manufactured?
Our shoes are manufactured in China. We worked hard to find a factory that could produce our shoes to the highest quality possible.
How do Raskalz shoes fit?
Our shoes have more of a comfortable boot style fit. Raskalz shoes do not hold the foot too tight and instead gives kiddos a shoe that is perfect for everyday wear.
Is it easy to put on Raskalz toddler sneakers?
Yes, it's super duper easy for kiddos to slide their Raskalz on.
